General Questions

What is The Wooden Wave?

The Wooden Wave is a premium furniture brand specializing in handcrafted wooden furniture and home décor items. We are based in Jodhpur, Rajasthan, and operate under the legal entity “The Art and Craft,” a registered proprietorship firm owned by Kishan Lal.

Where are you located?

Our showroom and manufacturing facility are located at Khasra No. 176/4, Dipti Nagar, Salawas Road, Sangria, Jodhpur, Rajasthan - 342005, India.

What makes your furniture special?

Our furniture is completely handcrafted by skilled artisans using traditional woodworking techniques combined with modern precision. We use only premium quality wood and ensure each piece is unique with superior build quality that mass-produced furniture cannot match.

Do you have a physical showroom?

Yes, we have a showroom at our Jodhpur location where you can see our furniture collections, material samples, and discuss custom designs. We’re open Monday to Saturday from 10:00 AM to 6:00 PM. Appointments are recommended for personalized attention.

Products and Materials

What types of wood do you use?

We primarily work with premium hardwoods including teak, sheesham, mango wood, and other sustainable timber varieties. All our wood is sourced from certified suppliers who follow responsible forestry practices.

Do you offer custom furniture design?

Absolutely! Custom design is one of our specialties. We can modify existing designs or create completely new pieces based on your specific requirements, space dimensions, and design preferences.

How do I know what size furniture will fit in my space?

We provide detailed dimensions for all our products on the website. For custom orders, our team can guide you through proper measurement techniques. We also offer design consultation to help you choose the right pieces for your space.

Can you match my existing furniture?

Yes, we can work to match existing furniture styles, colors, and finishes. Please provide detailed photos and specifications, and our design team will assess the feasibility and provide recommendations.

Do you offer different wood finishes?

We offer various finishes including natural wood finish, stain finishes in different shades, glossy and matte lacquer finishes, and antique finishes. Finish options are available for most of our furniture pieces.

Ordering Process

How do I place an order?

You can place orders directly through our website www.thewoodenwave.com. Simply browse our collection, select your desired products, customize if needed, and proceed to checkout with your preferred payment method.

What payment methods do you accept?

We accept all major payment methods including credit cards, debit cards, UPI payments, net banking, and digital wallets through our secure payment gateways including PhonePe and other licensed processors.

Is it safe to make payments on your website?

Yes, all payments are processed through PCI DSS compliant payment gateways with SSL encryption. We do not store your complete payment information on our servers, ensuring maximum security for your financial data.

Can I modify my order after placing it?

Order modifications are possible only before production begins, typically within 24-48 hours of order placement. Once manufacturing starts, changes cannot be accommodated due to the custom nature of our products.

Do you provide order confirmation?

Yes, you will receive an email confirmation immediately after successful order placement, followed by regular updates on manufacturing progress and shipping information.

Manufacturing and Delivery

How long does it take to make my furniture?

Manufacturing time varies by product complexity but typically takes 10-15 business days for custom orders. Ready stock items can be shipped within 2-3 business days. Specific timelines are mentioned on each product page.

Do you provide progress updates during manufacturing?

Yes, we share progress updates during the manufacturing process, including photos of your furniture at key production stages so you can see how your order is progressing.

What areas do you deliver to?

We deliver across India to all serviceable pincodes. Delivery time varies from 3-10 business days depending on your location. We also offer international shipping to select countries via FedEx and container shipping.

How is the furniture packaged for shipping?

All furniture is professionally packaged with protective materials including bubble wrap, foam padding, and moisture protection. Large items may be shipped in multiple packages with clear labeling and assembly instructions.

Do you provide installation services?

We provide detailed assembly instructions with all furniture requiring assembly. Installation services may be available in select cities. Please contact us at [email protected] for installation service availability in your area.

Returns and Refunds

What is your return policy?

We maintain a strict no-return, no-refund policy due to the custom and handcrafted nature of our products. This policy is clearly stated during the ordering process and on our website.

What if my furniture has a manufacturing defect?

In rare cases of genuine manufacturing defects, we may consider returns at our discretion. Such issues must be reported within 7 business days of delivery with photographic evidence. Our quality team will assess and provide resolution on a case-by-case basis.

What if my furniture gets damaged during shipping?

We take full responsibility for transit damage. Report any shipping damage immediately upon delivery with photographs. We will coordinate with shipping partners and provide replacement for confirmed transit damage.

Can I cancel my order?

Orders can be cancelled only before production begins, typically within 24 hours of order placement. Once manufacturing starts, cancellation is not possible due to the custom nature of our products.

Product Care and Maintenance

How do I care for my wooden furniture?

We provide detailed care instructions with every delivery. Generally, avoid direct sunlight, maintain moderate humidity, clean with dry or slightly damp cloth, and use appropriate wood polish periodically. Specific care instructions vary by wood type and finish.

Do you offer furniture restoration services?

Yes, we offer restoration and refurbishment services for wooden furniture, including our own products and furniture from other sources. Contact us for assessment and quotation for restoration projects.

What should I do if my furniture develops minor scratches?

Minor scratches can often be addressed with appropriate wood polish or touch-up markers. We provide guidance on minor maintenance and can recommend suitable products for your specific furniture finish.

How long will my furniture last?

With proper care, our furniture is built to last for decades. The longevity depends on wood type, usage, and maintenance. Hardwood furniture like teak and sheesham can last generations with appropriate care.

Pricing and Discounts

Are your prices inclusive of taxes?

Yes, all prices displayed on our website are inclusive of applicable GST and other taxes. No additional tax charges will be applied at checkout.

Do you offer bulk order discounts?

Yes, we offer attractive discounts for bulk orders, corporate purchases, and wholesale inquiries. Contact us at [email protected] with your requirements for customized pricing.

Do you have seasonal sales or promotional offers?

We occasionally run seasonal promotions and special offers. Subscribe to our newsletter or follow our website for updates on sales and discount events.

Can I get a quote for custom furniture?

Absolutely! Send us your requirements, dimensions, design preferences, and reference images to [email protected]. We’ll provide a detailed quote within 48 hours.

International Customers

Do you ship internationally?

Yes, we offer international shipping to select countries via FedEx for smaller items and container shipping for large furniture orders. Contact us for specific country availability and shipping costs.

What are the additional costs for international shipping?

International shipping costs vary by destination, size, and weight. Additionally, customers are responsible for customs duties, import taxes, and local handling charges as per their country’s regulations.

How long does international delivery take?

International delivery typically takes 7-21 business days depending on the destination country and shipping method chosen. Custom clearance time is additional and varies by country.

Do you handle international customs clearance?

We provide all necessary export documentation. Import customs clearance is the customer’s responsibility, though we can guide you through the process and provide required paperwork.

Customer Support

How can I contact customer support?

You can reach us via phone at +91 77378 11081 or email at [email protected]. Our business hours are Monday to Saturday, 10:00 AM to 6:00 PM IST.

How quickly do you respond to inquiries?

We respond to phone calls immediately during business hours, email inquiries within 24 hours, and WhatsApp messages within 2-4 hours. Custom order quotes are provided within 48 hours.

What languages do you support?

Our team is fluent in Hindi, English, and Rajasthani. For international customers, we prefer English communication for clarity and proper documentation.

Do you provide design consultation?

Yes, we offer complimentary design consultation to help you choose the right furniture for your space, style preferences, and budget. This service is available both in-person at our showroom and remotely via phone or email.

Business and Legal

Are you a registered business?

Yes, we are a registered proprietorship firm operating under the legal name “The Art and Craft” with GST registration 08AEYPL6576J1ZG and IEC code AEYPL6576J for international trade.

Do you provide invoices and receipts?

Yes, we provide proper GST invoices for all purchases, which can be used for warranty claims, insurance purposes, and tax benefits where applicable.

What is your privacy policy?

We have a comprehensive privacy policy that outlines how we collect, use, and protect your personal information. You can read our complete privacy policy on our website.

Which jurisdiction applies to disputes?

All business disputes and legal matters are subject to the exclusive jurisdiction of courts in Jodhpur, Rajasthan, India, as stated in our terms and conditions.

Still Have Questions?

If you couldn’t find the answer to your question in this FAQ, please don’t hesitate to contact us:

Phone: +91 77378 11081
Email: [email protected]
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Our customer service team is always ready to help you with any questions about our products, services, or policies. We’re committed to providing you with the best possible experience and ensuring all your concerns are addressed promptly and professionally.