Last Updated: August 14, 2025

At The Wooden Wave (www.thewoodenwave.com), we are committed to delivering high-quality handcrafted wooden furniture and décor items. Due to the nature of our custom-made and artisanal products, we maintain a strict no-return and no-refund policy as outlined below.

Business Information

Legal Name: The Art and Craft
Trade Name: The Wooden Wave
Proprietor: Kishan Lal
GST Registration: 08AEYPL6576J1ZG
Contact: +91 77378 11081
Email: [email protected]
Address: Khasra No. 176/4, Dipti Nagar, Salawas Road, Sangria, Jodhpur, Rajasthan – 342005

1. General Policy

NO RETURNS – NO REFUNDS

We strictly DO NOT offer returns or refunds on any of our products. This policy is in place due to the following reasons:

  • Custom-made and handcrafted nature of our products
  • Personalized specifications and dimensions
  • Hygiene and quality control standards
  • Artisanal production process that cannot be reversed
  • The return request will be accepted within 7 days of delivery
  • If approved the refund will be credited into original method of payment within 15 days
  • If approved the exchanged or replaced product will be delivered within 10 days

2. Product Understanding

Before placing an order, customers must understand:

  • All products are handcrafted and may have natural variations in wood grain, color, and texture
  • Product images are for reference only; actual items may vary slightly
  • Custom measurements and specifications are final once production begins
  • Wood characteristics such as grain patterns, knots, and color variations are natural and not considered defects

3. Quality Assurance

We ensure high-quality standards through:

  • Thorough quality checks before dispatch
  • Use of premium materials and skilled craftsmanship
  • Detailed product descriptions and specifications
  • Progress updates during manufacturing process

4. Manufacturing Defects – Limited Exception

In exceptional circumstances and solely at our discretion, we may consider returns ONLY for genuine manufacturing defects that:

  • Are reported within 7 business days of delivery
  • Are documented with clear photographic evidence
  • Are verified by our quality team as manufacturing defects
  • Are not due to normal wear, misuse, or natural wood characteristics

Process for Manufacturing Defect Claims:

  1. Contact us immediately at [email protected] with order details
  2. Provide clear photographs of the alleged defect
  3. Await our quality team’s assessment and decision
  4. If approved, return to original source at customer’s expense
  5. Our decision on manufacturing defects is final and binding

5. What is NOT Considered a Manufacturing Defect

The following are natural characteristics of wood and NOT manufacturing defects:

  • Natural wood grain variations
  • Minor color differences
  • Small knots or grain patterns
  • Natural wood movement or slight warping due to climate
  • Minor variations in hand-finished surfaces
  • Differences from display images due to lighting or photography

6. Order Cancellation

  • Orders can be cancelled only before production begins
  • Once manufacturing starts, orders cannot be cancelled
  • Cancellation requests must be made within 24 hours of order placement
  • Refunds for cancelled orders (before production) will be processed within 7-10 business days

7. Damage During Transit

For products damaged during shipping:

  • Report damage immediately upon delivery
  • Do not accept delivery if packaging appears severely damaged
  • Contact our customer service within 24 hours with photographs
  • We will coordinate with shipping partners for investigation
  • Replacement will be provided for confirmed transit damage

8. Customer Responsibilities

Before ordering, customers must:

  • Carefully review product descriptions, dimensions, and specifications
  • Understand the handcrafted nature of our products
  • Measure spaces accurately for custom orders
  • Accept that natural wood variations are inherent to our products

9. Contact for Assistance

For any concerns or questions regarding your order:

Email: [email protected]
Phone: +91 77378 11081
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

10. Legal Disclaimer

This return and refund policy is subject to the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of courts in Jodhpur, Rajasthan, India.

11. Policy Updates

We reserve the right to modify this return and refund policy at any time. Changes will be effective immediately upon posting on our website.

Important Note: By placing an order with The Wooden Wave, you acknowledge that you have read, understood, and accept our strict no-return, no-refund policy. We encourage customers to contact us before ordering if they have any questions about products or this policy.

Final Decision Authority: All decisions regarding returns, refunds, and manufacturing defects rest solely with The Wooden Wave management, and such decisions are final and binding.