Last Updated: August 14, 2025
At The Wooden Wave (www.thewoodenwave.com), we are committed to delivering your handcrafted wooden furniture safely and efficiently. Please review our comprehensive shipping policy below.
1. Manufacturing and Processing Times
Custom/Made-to-Order Products:
- Manufacturing time: 10-15 business days (approximately)
- Time may vary based on product complexity and customization requirements
- Specific manufacturing time is mentioned on each product page
- Progress updates will be shared during the manufacturing process
- Manufacturing begins only after order confirmation and payment
Ready Stock Items:
- Items in ready stock can be shipped within 2-3 business days
- Stock availability is updated regularly on the website
- Ready stock items are clearly marked on product pages
2. Domestic Shipping (Within India)
Delivery Timeframe:
- Standard shipping: 3-10 business days after dispatch
- Delivery time varies based on pincode and location
- Metro cities: 3-5 business days
- Tier-2 cities: 5-7 business days
- Remote areas: 7-10 business days
Shipping Coverage:
- We ship to all serviceable pincodes across India
- Pincode serviceability is checked at checkout
- Some remote locations may require additional delivery time
Shipping Partners:
- We work with reliable logistics partners for safe delivery
- Tracking information will be provided once the order is dispatched
- Real-time tracking updates available through partner portals
3. International Shipping
We offer international shipping to select countries worldwide:
Shipping Methods:
- FedEx International: For smaller items and express delivery
- Container Shipping: For large furniture orders and bulk shipments
- Air Cargo: For priority international deliveries
International Delivery:
- Timeframe varies by destination country (7-21 business days typically)
- Custom clearance time not included in delivery estimates
- International shipping costs calculated based on weight, dimensions, and destination
For International Orders:
- Contact us at [email protected] for detailed quotes
- Provide complete shipping address and product details
- Custom duties and taxes are customer’s responsibility
- Import regulations vary by country – customer must verify compliance
4. Shipping Costs
Domestic Shipping:
- Shipping charges calculated at checkout based on:
- Product weight and dimensions
- Delivery location (pincode)
- Selected delivery speed
- Free shipping may be available on orders above certain value (as applicable)
International Shipping:
- Shipping costs quoted separately via email
- Payment for international shipping required before dispatch
- Includes basic insurance coverage
5. Packaging and Handling
Professional Packaging:
- All products are professionally packed with protective materials
- Wooden furniture wrapped in bubble wrap and protective foam
- Fragile items receive extra cushioning and marking
- Moisture protection for wooden products during transit
Large Furniture Items:
- May be shipped in multiple packages
- Assembly instructions included where applicable
- Hardware and accessories packed separately and labeled
6. Order Tracking and Communication
Dispatch Notification:
- Email confirmation sent when order is dispatched
- Tracking number and courier partner details provided
- Estimated delivery date communicated
Delivery Updates:
- SMS and email updates on shipment progress
- Delivery attempts will be communicated
- Customer contact required for delivery coordination
7. Delivery Process
Standard Delivery:
- Delivered to ground floor/building entrance
- Customer or authorized person must be present to receive
- ID verification may be required
- Delivery receipt and condition check
Special Requirements:
- Elevator availability should be confirmed for large items
- Narrow staircases or access issues must be communicated in advance
- Additional charges may apply for floor-wise delivery in some areas
8. Delivery Issues and Resolution
Failed Delivery Attempts:
- Multiple delivery attempts will be made
- Customer will be contacted for rescheduling
- Undelivered packages returned to sender after 7 days
Damaged in Transit:
- Report damage immediately upon delivery
- Do not accept delivery if packaging appears severely damaged
- Photographic evidence required for damage claims
- Replacement coordinated for transit damage
Missing Items:
- Report missing items within 24 hours of delivery
- Investigation initiated with shipping partner
- Resolution provided based on investigation results
9. Address and Contact Information
Accurate Information Required:
- Provide complete and accurate shipping address
- Include landmark and contact number
- Address changes possible only before dispatch
- Incorrect address may result in delivery delays or additional charges
Contact Availability:
- Ensure phone number provided is reachable
- Alternative contact number recommended for large orders
- Local language communication assistance available in major regions
10. Shipping Restrictions
Items We Cannot Ship:
- Products prohibited by law in destination area
- Items restricted by courier partners
- Extremely fragile custom pieces (case-by-case basis)
Location Restrictions:
- Some remote or conflict areas may not be serviceable
- International shipping restrictions apply to certain countries
- Verification of serviceability at time of order
11. Insurance and Liability
Transit Insurance:
- Basic insurance coverage included for domestic shipments
- Additional insurance available for high-value items
- Claims processed as per courier partner policies
Liability Limitations:
- Our liability limited to product value
- Customer responsible for providing accurate delivery information
- Force majeure events may affect delivery schedules
12. Customer Support
For shipping-related queries, contact us:
Email: [email protected]
Phone: +91 77378 11081
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
International Shipping Queries:
Email: [email protected]
Subject Line: “International Shipping Inquiry – [Country Name]”
13. Policy Updates
This shipping policy is subject to change without prior notice. Updated policies will be effective immediately upon posting on our website.
14. Jurisdiction
All shipping-related disputes and matters shall be subject to the exclusive jurisdiction of courts in Jodhpur, Rajasthan, India.
Note: Shipping times are estimates and may vary due to factors beyond our control such as weather conditions, natural disasters, courier delays, or government restrictions. We strive to meet delivery commitments but cannot guarantee exact delivery dates.
International Customers: Please contact us at [email protected] for personalized shipping solutions and detailed international shipping information.